
FAQ
Here, you may find answers to some of your questions. If you have any other inquiries, feel free to contact us via email.
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Does the filling material get moldy?
Essentially, it won't get moldy. However, if it's left in a dark and damp place for a long time, there might be a risk of mold growth. But POE products can be washed directly. After washing and drying them in the sun, they can be used normally.
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Will there be insufficient support after long-term use?
Under normal usage conditions, there won't be insufficient support. However, if it's constantly pressed by heavy objects, slight deformation might occur.
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Does the product have any odor?
There might be a slight smell when the product is opened for the first time, but this is due to transportation in a sealed packaging environment. The smell will dissipate after being left to sit for a while.
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Can the fabric cause an allergic reaction?
The materials we choose for our products are hypoallergenic, and in most cases, they won't cause allergic reactions.
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Can the goods be shipped immediately after payment?
We will ship the goods within 48 hours after your payment is made. Under normal circumstances, you can receive the product within 15 days, except for special regions.
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How should we handle the product if it is damaged?
If you receive a damaged product, please contact us immediately, and we will provide you with the best solution.
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